Contact information
Contact Us
We’re here to help.
If you have any questions about your order, our products, or anything else, feel free to reach out — our support team will be happy to assist you.
Customer Support
📧 Email: support@botanicseoul.com
🕒 Response Time: Within 24–48 hours (business days)
Order Support
For faster assistance, please include:
- Your order number
- The email used at checkout
- A brief description of your request
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT)
FAQ
Before contacting us, you may find your answer in our FAQ section.
Our Commitment
At Botanic Seoul, your satisfaction is our priority.
We strive to provide fast, friendly, and reliable support at all times.