We’re Here To Help
At Botaniq Seoul™, customer satisfaction is our priority.
Customer Support
📧 Email Support: support@botaniq-seoul.com
🕒 Support Hours:
⏳ Average response time: 24-48 business hours
Order Support
Please include the following information when contacting us for faster assistance:
Your order number
The email used during checkout
A short description of your issue
Frequently Asked Questions
Where is my order?
Once your order has been shipped, you will receive a tracking email with your tracking number.
Can I modify or cancel my order?
If your order has not yet been processed, we may still be able to update or cancel it. Contact us as soon as possible.
My tracking hasn’t updated
Tracking updates may take a few days to appear depending on the shipping carrier and destination country.
What if I received a damaged item?
Please contact us with photos of the issue and we’ll help resolve it as quickly as possible.
Botaniq Seoul™
Premium Korean-inspired scalp care designed for healthier-looking hair.
